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Do you care for someone with frailty or dementia? 07880 617365

Privacy policy and your rights under GDPR

At Carnation Day Care Services we respect your privacy and are committed to protecting your personal information in line with Data Protection Law and the General Data Protection Regulation (GDPR).

We constantly review how we use your information. This document details our approach to privacy and how we use and store information. It applies to the personal information of our service users and their carers.

If you have any questions, or want to check, change or update your details at any time please contact us.

By Post: Carnation Day Care Services, 33a Burrell Road, Compton, Newbury, Berkshire RG20 6NP

By Phone: 07880 617365.

By Email: gloriabund@btinternet.com

Last updated: June 2018

Our policy

1. Who we are

Carnation Day Care Services was set up in 2011 to provide day care for the elderly and people with dementia to cover the West Berkshire area.

2. Your data - what information we collect

Information we obtain about you directly

This covers information that you have chosen to tell us directly yourself, when you get in touch with us to request information about our service. We may process the following types of personal information about you:

  • Name
  • Contact details (e.g. address, landline and mobile number, email address).
  • Date of birth.
  • Your ethnic origin.
  • Any preferences about your interests and how you like to be contacted.

We do not usually ask you for sensitive personal data unless there is a clear reason for us to do so. However we may need to ask for sensitive information about your health.

Information you give to us indirectly

This covers information that you don't share with us directly but that is shared with us by other organisations with your permission. This might happen if your care is managed by your local authority or another outside body. We'll only receive your information from these bodies if you have given permission for them to share it with us.

We may also share activities completed that day and events we have organised via our web site or social media (e.g. Facebook).

If you have provided consent for another organisation to share your personal information with us, but you no longer wish us to hold the information, you can change your mind at any time. Just contact us using the details at the top of the page.

Information about you obtained from third parties

This covers information that has been shared with us about you by someone else, for example your carers, family members, local authority or other professionals.

We may combine information we have obtained about you from third party sources with other information that we hold about you for the purposes described in Section 3 below.

3. How do we use your information?

We may use the personal information we collect to:

Provide you with the information about the service you have asked for

Build a detailed picture of you, your interests and preferences so that we can tailor our services to suit your needs.

Understand how you use and interact with our services (e.g. our website) to enable us to make improvements.

Comply with legal and regulatory requirements.

Your information is only used if we have legal grounds to do so which might be because you have provided consent; it is necessary to allow us to deal with your request, enquiry or purchase; we have a legal or regulatory obligation to do so; or the information is being used legitimately to further us improving our service.

4. Who we share your personal information with

We do not share anyone's personal information with anyone, unless it is in the service user's best interest and it is to protect them from harm.

As part of our day-to-day work, we may engage service providers who operate on our behalf. In these circumstances, they will only have access to the personal information they need to fulfil that service and will only use that information for the purposes for which they have been instructed by us.

If we are asked to share your details with other organisations that aren't our service providers, we will only do so if: we have your permission; we have a legal or regulatory obligation to do so; we need to enforce any agreements we have with you or investigate any complaints; we need to protect the rights, property and safety of Carnation Day Care Services.

5. Where we store your personal information

Your personal data will be stored in the UK. We do not store personal data outside the European Economic Area (EEA); the GDPR applies to the whole of the EEA.

6. Your rights and how to make a complaint

Under the General Data Protection Regulation (GDPR), you have the following rights in relation to data we hold about you:

  1. The right to be informed
  2. The right of access
  3. The right to rectification
  4. The right to erasure
  5. The right to restrict processing
  6. The right to data portability
  7. The right to object

To exercise these rights, please contact us. Contact details are at the beginning of this document.

7. Cookies & online privacy

'Cookies' are small text files that record information on your computer about the websites you visit and how you use them. Our website uses cookies to help us understand who is visiting our website, how they interact with it and to make sure it's working effectively. We do not access any information stored in cookies placed on your machine by other websites.

If you would like to stop our cookies from being stored on your computer in future, you can do so by following instructions on your Internet browser. You can do this by clicking on the Help menu.

Further information about deleting or controlling cookies is available at www.aboutcookies.org. One way to control cookies is through Google Analytics' opt-outs for the web tool.